Thank you for shopping at Bourne End Pharmacy. We are committed to providing high-quality products and ensuring that our customers are fully satisfied with their purchases.
Returns Policy
You have 30 calendar days from the date you receive your order to return an eligible item. To qualify for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Important: Returns & Refunds for Medicines
For safety and regulatory reasons, we cannot accept returns of:
- Prescription-only medicines (POMs)
- Over-the-counter (OTC) medicines
- Pharmacy-only medicines
If you receive the wrong medication, a damaged package, or a faulty product, please contact us immediately. Do not use the medicine, and we will provide guidance on proper disposal and arrange a replacement or refund where applicable.
Under UK regulations, medicines cannot be returned if you change your mind.
For other products, if your return is approved, we will process a refund to your original payment method. Refund processing times may vary based on your bank or card provider’s policies.
Refunds & Exchanges
We will inspect all returned items before issuing a refund. If your return is approved, the refund will be processed to your original method of payment.
Shipping Costs for Returns
- If your item is faulty, incorrect, or misdescribed, we will cover the return shipping costs.
- If you are returning an item for personal reasons (e.g., change of mind on eligible products), you are responsible for the return shipping cost.
- Shipping costs are non-refundable unless the item is faulty or incorrectly supplied.
Delivery Information
We only ship to addresses within the United Kingdom.
Delivery Options:
- Free Delivery – Small parcels up to 2kg on orders over £50. (Estimated 2-3 working days delivery)
- Royal Mail Tracked 24 – Small parcels up to 2kg: £4.25 (Estimated next working day delivery)
- Royal Mail Tracked 48 – Small parcels up to 2kg: £3.95 (Estimated 2-3 working days delivery)
Delivery times are estimates and may vary based on your location and Royal Mail service levels.
How to Return an Item
To initiate a return, please contact our customer service team with your order details. We will provide you with further instructions on returning the item.
Contact us at:
Email: Email Us
Phone: Call Us
Write to us: 1 The Parade , Wooburn Green, Bourne End, Buckinghamshire, SL8 5SA
If you wish to file a complaint, please follow our Complaints Procedure, available on our website.
